Government employees must perform their duties in the public's interest, honestly, with impartiality that is without any discrimination and with respect for the rights of citizens. They must avoid conflicts of interests and show political neutrality.
A person who believes he was a victim of negligence, an error, injustice, or abuse on the part of civil servants may lodge a complaint with certain independent organizations whose role is to monitor and intervene if necessary to correct such problems. The Québec Ombudsman (Protecteur du citoyen) is such and organization. Its services are free.
Citizens may also ask the courts to validate the constitutionality of laws that affect them.
Several measures help citizens access courts, tribunals or obtain documents held by the government. They also protect the confidentiality of any personal information which public administration departments may hold.