These are our main commitments to clients :

1) Competence : We are committed to serving you competently. Our Refund Policy reflects our confidence that you will be satisfied by our services.

2) Confidentiality : We are committed to ensuring the privacy of all the information concerning your personal or professional affairs. Whether we obtained this information during the course of a mandate for you, or simply as a result of your call to enquire about our services, we will hold this information in strict confidence (please read our Privacy Policy).

3) Diligence : We are committed to providing you with a diligent service. It is also important that, as a client, you provide us with documents and information we may request from you, from time to time, in a diligent manner to ensure that processing of your immigration application does not incur unnecessary delays.

4) Listening : We are committed to providing you with a service adapted to your personal needs.

5) Communication : We are committed to keeping you informed of the progress of our mandate for you and to providing you with a copy of all information or document transmitted to Canadian immigration services on your behalf.

6) Availability: We are committed to answering your requests for information and other queries, be they by phone or by e-mail within 1 business day.

You wish to send us your comments or suggestions?
Please write to: suggestions@siminca.com