When you sign a contract with to represent you in a permanent resident application, you are covered by our Refund Policy.

Under this policy, should your immigration application be refused by the Government, we will refund the fees you have paid us for our services except in the situations described below.

There is no reimbursement if a client has provided erroneous information, or in the case of refusals motivated by negligence by the client to provide documents or information requested by the Government or motivated on grounds of inadmissibility as defined under Division 4 of the Immigration and Refugee Protection Act of 2001 (IRPA).

Inadmissibility motives include the following (as it may apply to client or a family member):

• Health  (IRPA, S.38)
• Security (IRPA S.34), Human or international rights violations (IRPA S.35) , Criminality or Serious criminality grounds (IRPA S.36) or Organized criminality (IRPA S.37)
• Misrepresentation by client (IRPA S.40) including provision of false declarations or informations or omissions by client
• Non compliance with Canada's immigration laws (IRPA S.41)
  
  

The letter S. which follows mention of IRPA in the previous enumeration, refers to the appropriate sections of this Act which define the grounds for inadmissibility.

The Refund Policy does not apply to fees paid to the Government. These would have been paid as part of the processing of the application, and are not refunded in case of a refusal.

The Refund Policy is clearly stated in permanent resident application contracts signed with .